Friday, August 14, 2009

Disabled in Indiana: Part III

In fairness, here is a comment from the first DI entry, from the owner of Boogie Burger:

If I may offer my side of the story?

Working in the back as I was, my view from the wall of the "pass" is obstructed. What I saw was you entering the store with a dog on the lease. I could not see that the dog was a service animal. Being in BR we've had to deal with people coming in with dogs (not service) shirtless, shoeless, drunk, etc. From my vantage point all I could see was the leash.

I asked you to please take the dog outside and you began your tirade about the service animal. It wasn't until I came around to the front that I could see what type of dog it was. You still continued shouting at the top of your lungs, and believe me I was as unsettled by this as you! Immaturely, we both used bad language.

Your being asked to leave had nothing to do with the your dog. It was you being beligerent (sp?) and making a scene. My only option is to call the police in these situations. I did, and then hung up the phone, realizing how ridiculous this whole thing was becoming.

I apologized to you no less than 3 (three) times which you didn't accept. My wife comped your order. You still continued with the scene. And told me basically to get out of my own store! Sat there, and kept on another five minutes.

Understand that we will not be yelled at, harrassed or threatened by anyone. We treat all of our customers with respect and expect the same. This is the way adults behave.

You and your dog (and I have one too.) are always welcome in Boogie Burger - and I have seen that you've been back. I haven't even had the pleasure of meeting you and getting your name. My name is Mark Radford and I look forward to putting this behind us.

(I'm only posting this as "anon" because it won't let me put my name.

I'm posting this in fairness. My original entry was responding to this, but it's mostly re-stating the true account I posted earlier.

I think Mr. Radford is describing a very different situation. Though it's important to note that he early on recognized it was a service dog, but still tried to either kick us out of the restaurant or get us to leave after ordering.

And yes, I have been back since the incident, once. I've also eaten at Mr. Dan's, another local burger joint, several times, times I could've gone to Boogie Burger but didn't.

I'm currently in touch with Senator Richard Lugar's constitutien services, and they'll put in a request to the Justice Department to determine if action needs to be taken against Boogie Burger or my other entry with Sheriff Harden.

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